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Shipping & Delivery Policy

Any shipping and delivery matters are governed by this policy ("Shipping & Delivery Policy")

1. Delivery charges

a. You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.

2. Dispatch time

Please allow 2-5 working days post your placement of an order for the shipment to be dispatched. 

3. Delivery time

The delivery time is approximately 2-5 working days for domestic shipments from the date of shipment within the Philippines. Deliveries will be made to the address provided by you at the time of the order. 

Though we endeavor to ensure that the shipment reaches you in time, there may be delays due to unforeseen circumstances. As such, some products may take longer delivery time.

Delivery of some products may be shortened or can be accomplished the same day if the delivery address is near or within the area of our local warehouse and if the product is available accordingly. You will know if the product is available locally in the product page with a message "Same Day Delivery Available". 

4. Damaged / Defective Goods

If the goods you receive are damaged or defective or not matching your order, you will be required to intimate us about such cases within 24 hours of delivery. Please refer to our Returns & Exchange policy for more details.

5. Product Returns

The shipping costs incurred for the return of any item(s) will be borne you. Please refer to our Returns & Exchange policy for more details.